FAQs
 
1. My Simcro gun/vaccinator is not working
We are sorry to hear you are experiencing problems with your Simcro product. Please contact the retailer you purchased it from regarding further advice and returns. 
 
2. How do I sterilise my Simcro injector?
To sterilise your injector please only use a cold water sterilant.
 
3. The plunger on my Simcro injector appears stuck
We are sorry to hear you are experiencing problems with your Simcro product. The valves may be stuck due to a particular product, left-over product that has crystalised or other blockage. While your injector is submersed under water, block one end and squeeze. For products that appear to cause the gun to stick, we recommend regularly shaking the product. After use, always flush the injector thoroughly with warm, clean water. If you are still experiencing problems please contact the retailer you purchased your product from regarding further advice or returns.
 
4. My Simcro injector is not refilling
We are sorry to hear you are experiencing problems with your Simcro product. We advise you to check the bottle/pack or tubing is attached correctly. Check the draw-off spike is fitted correctly (if applicable). Then disconnect the bottle/pack or tube and flush the valves of any possible contaminants by submerging under warm water and pumping vigourously. If you are still experiencing problems please contact the retailer you purchased your product from regarding further advice or returns. 
 
5. How do I look after my Simcro injector?
Immediately after using your Simcro injector we recommend flushing the injector thoroughly with warm, clean water and re-lubricate with olive oil or any food grade vegetable oil. 
 
6. How do I set the dose on my variable gun?
To set the dose on your Simcro injector turn the volume control until the front face of plunger is in line with the required calibration. Do not measure from the O ring.